Academic and Finance Counselor I
New
Remote, USAFull-TimeEntry
Salary21.63 - 24.04 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of three (3) years of related experience
- Required Skills
- Customer serviceMicrosoft OfficeData entryRelationship management
Requirements
- Bachelor’s degree preferred.
- Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service.
- Experience in a fast-paced, student or customer-focused environment preferred.
- Background in academic advising and course enrollment within a college or university setting preferred.
- Experience supporting online students preferred.
- Experience with Financial Aid or Title IX regulations preferred.
- Experience interpreting and ensuring compliance with federal regulations and guidelines preferred.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint).
- Strong communication, active listening, and public speaking abilities.
- Must be eligible to receive access to the National Student Loan Data System (NSLDS).
Responsibilities
- Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way.
- Provide personalized, student-centered support to help each learner stay on track toward their goals.
- Manage student caseloads with care, using sound judgment and proactive communication.
- Manage student Accounts Receivable, including document collection, student payments, and financial aid.
- Monitor and facilitate voucher collection and submission for processing by the student finance team.
- Facilitate appropriate referrals to other departments and campus resources.
- Navigate multiple systems and reports to stay informed and ensure seamless student support.
- Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service.
- Handle escalated student concerns effectively, turning challenges into solutions.
- Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion.
View Full Description & ApplyYou'll be redirected to the employer's site
