Resource Planning & Capacity Lead
New
Anywhere in UKFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English proficiency at C1 level
- Experience
- 5+ years
- Required Skills
- SalesforceJiraResource PlanningStakeholder managementHubSpot
Requirements
- 5+ years of experience in Resource Planning, Capacity Planning, PMO, Delivery Operations, Workforce Planning, or Professional Services Operations
- Strong understanding of project-based delivery environments within consultancy, SaaS, digital agency, Martech, or professional services organisations
- Proven experience balancing sales pipeline, project demand, resource allocation, utilisation, and commercial delivery priorities
- Strong commercial acumen with experience supporting revenue forecasting, margin management, billable utilisation, and project profitability
- Excellent stakeholder management skills, with confidence partnering across Growth, Delivery, PMO, Finance, Operations, and senior leadership teams
- Highly analytical, process-driven, and organised, with the ability to turn operational data into actionable business recommendations
- Experience using resource planning, PSA, CRM, project management, and reporting tools such as Jira, Monday.com, Smartsheet, Salesforce, HubSpot, Excel, or similar platforms
- Comfortable operating in fast-paced environments, managing competing priorities, and proactively identifying and resolving delivery risks
- Strong communication and facilitation skills, with experience leading cross-functional planning meetings and influencing senior stakeholders
- English proficiency at C1 level
Responsibilities
- Own the end-to-end resource planning process across active projects, upcoming work, renewals, and future sales pipeline
- Maintain a real-time view of resource availability, utilisation, capability, allocation, and future capacity across the business
- Partner with Growth, PMO, Delivery, Finance, and Operations teams to align project demand with available delivery capacity
- Identify and proactively manage resource risks including over-allocation, under-utilisation, skills shortages, delivery bottlenecks, and capacity constraints
- Translate sales pipeline and commercial forecasts into future hiring, contractor, and workforce planning requirements
- Support revenue forecasting, margin management, and project profitability by optimising resource allocation and billable utilisation
- Establish governance, reporting, and operating cadences for resource planning, ensuring data accuracy and consistent decision-making across teams
- Lead regular resource planning meetings, driving accountability, action tracking, and cross-functional alignment
- Produce clear dashboards and executive reporting on utilisation, capacity, demand forecasting, hiring requirements, and commercial risks
- Continuously improve resource planning processes, tooling, reporting, and operational workflows to support business growth
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