L1 Customer Support Consultant
New
EU RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German and English (C1 or higher)
- Experience
- 6–12 months
- Required Skills
- Analytical SkillsProblem SolvingMicrosoft OfficeCustomer supportGoogle Workspace
Requirements
- Fluency in German and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- Strong analytical thinking, research, and problem-solving skills
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including objection handling, structured and benefit-oriented dialogue, and empathy
- Ability to consistently apply communication skills across all customer interaction channels
- Positive, proactive, and responsible attitude
- Personal computer with minimum 8 GB RAM
- Stable internet connection (50 Mbps download / 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via emails, calls, and chats
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
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