E-Commerce App Technical Support Specialist
New
A
AideyE-Commerce / SaaS
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- HTMLCSSJavascriptShopifyCRMCustomer supportHubSpot
Requirements
- Fluent, confident, and clear communication in English (verbal and written) is mandatory
- Hands-on experience with HTML, JavaScript, and CSS is an advantage
- Experience in customer support (preferably in SaaS, eCommerce, or tech) is an advantage
- Hands-on Shopify experience is an advantage
- Experience working with HubSpot or similar CRM/ticketing systems is an advantage
- Familiarity with conversion rate optimization (CRO) best practices
- Proactive, customer-first mindset with problem-solving ability
- Ability to work in a fast-paced start-up environment
- Fresh graduates are welcome to apply
Responsibilities
- Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
- Open and monitor Jira tickets, escalating internally as needed
- Take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support
- Provide guidance on CRO best practices based on the customer’s needs, with support from the client's CRO experts
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