Remote Customer Service Specialist – Hotel Bookings
New
Atlanta, GeorgiaFull-Time
Salary$30,000 - $60,000 a year
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Job Details
- Required Skills
- Customer service
Requirements
- Previous experience in customer service, hospitality, or travel booking preferred
- Strong written and verbal communication skills
- Detail-oriented with the ability to manage multiple bookings at once
- Comfortable working remotely using digital communication and booking platforms
- Friendly, proactive, and solution-focused mindset
- Passion for travel and helping others plan great experiences
- Must be 18 years or older
- Must have access to a computer
- Must have stable internet connection
Responsibilities
- Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
- Provide professional and timely support via email, phone, and messaging platforms
- Offer personalized hotel recommendations using available tools and client preferences
- Confirm booking details and ensure accuracy of client itineraries
- Handle changes, cancellations, and special requests efficiently
- Build positive client relationships through excellent service and follow-through
- Stay informed on hotel brands, loyalty programs, promotions, and destination updates
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