Manager, Customer Success (B2B Retention)
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Reliance HealthHealth Tech
Lagos, Lagos, NigeriaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of professional experience
- Required Skills
- SalesforceAccount ManagementCRMData analyticsCustomer SuccessHubSpot
Requirements
- Bachelor’s/HND degree in any field.
- Must have completed NYSC.
- At least 5 years of professional experience, including customer success, account management, or B2B retention.
- Demonstrated experience managing large enterprise accounts, including renewals, escalations, and upsells.
- Proven track record of meeting or exceeding retention and growth targets.
- Experience leading and managing a team, including coaching and performance management.
- Strong ability to use data and reporting tools for tracking client health.
- Experience working cross-functionally with sales, marketing, and product teams.
- Excellent communication and relationship management skills with senior stakeholders.
Responsibilities
- Build and execute customer success strategies to improve satisfaction and reduce churn for large enterprise accounts.
- Manage the end-to-end renewal process for enterprise contracts.
- Develop and implement programs to drive account growth through upsell and cross-sell opportunities.
- Track and analyze key metrics such as churn, Net Revenue Retention, and account health scores.
- Produce reports and insights for leadership regarding portfolio health.
- Manage, coach, and develop a team of customer success professionals.
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