Remote Customer Support Representative
New
United StatesPart-TimeMiddle
Salary60,000 - 120,000 USD per year
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Job Details
- Experience
- Minimum 2 years of experience
- Required Skills
- Customer serviceNegotiationFinancial analysis
Requirements
- Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.
- High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred.
- Proven ability to manage financial documentation and client correspondence with accuracy.
- Excellent communication, negotiation, and relationship management skills.
- Strong analytical and problem-solving abilities with high attention to detail.
- Sound knowledge of Escrow laws and financial compliance frameworks.
- Ability to work independently and remotely, maintaining consistent productivity.
- Financial acumen and familiarity with reconciliation, invoicing, and payment processing.
- Strong organizational and time management abilities.
- Integrity, reliability, and discretion when handling confidential financial information.
Responsibilities
- Handle incoming and outgoing customer inquiries via phone, email, and chat.
- Manage collections and overdue payments, including negotiating payment plans.
- Review and analyze account receivable reports to identify trends and risks.
- Develop and implement strategies to improve collection efficiency.
- Collaborate with Sales and Accounting teams to resolve client issues.
- Maintain accurate customer records, payment logs, and communication histories.
- Serve as Escrow Representative, coordinating incoming and outgoing transactions.
- Verify and process payment instructions ensuring compliance with company protocols.
- Investigate and resolve payment discrepancies and transaction errors.
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