Sr. Zendesk Developer
New
Based in the United StatesFull-TimeSenior
Salary$102,000 – $156,500 depending on experience and location
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Job Details
- Experience
- 5+ years of experience as a Zendesk Developer, Administrator, or in a similar technical support systems role.
- Required Skills
- Software DevelopmentSalesforceRESTful APIsCRMZendesk
Requirements
- 5+ years of experience as a Zendesk Developer, Administrator, or in a similar technical support systems role.
- 3+ years of experience in software development, technical support engineering, or systems integration roles.
- 1+ year of experience implementing Zendesk AI tools such as Agent Copilot or Advanced AI features.
- Strong experience with Zendesk architecture, APIs, and integrations (including CRM systems such as Salesforce).
- Solid understanding of REST APIs, web services, and system integrations.
- Strong troubleshooting and problem-solving skills in complex technical environments.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience creating dashboards, reports, and analytics using Zendesk Explore.
- Ability to work independently in a fast-paced, remote, and collaborative environment.
- Passion for process improvement, knowledge sharing, and enabling high-performing support teams.
Responsibilities
- Design, develop, and implement customized Zendesk solutions, including AI-driven features to optimize workflows and support operations.
- Build, maintain, and enhance integrations between Zendesk and third-party systems such as CRM platforms, chatbots, and internal tools.
- Manage Zendesk administration, including configuration of help centers, roles, permissions, and business rules.
- Develop and maintain documentation for system configurations, workflows, and technical processes to ensure operational clarity.
- Troubleshoot and resolve issues related to Zendesk functionality, integrations, and performance.
- Conduct ongoing analysis and optimization of Zendesk environments to ensure scalability and efficiency.
- Design and deliver advanced reports and dashboards using Zendesk Explore for performance tracking and insights.
- Provide technical guidance and support to internal teams on Zendesk best practices and implementations.
- Stay current with Zendesk APIs, features, and platform updates to recommend continuous improvements.
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