Senior NICE CXone Developer

New

CanadaFull-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

3–5+ years of experience working with CCaaS platforms, with strong preference for NICE CXone (Genesys or Amazon Connect also considered).
Strong hands-on experience with IVR scripting, ACD configuration, and call routing design.
Solid understanding of REST APIs, web services, and system integration principles.
Experience supporting testing, deployment, and production environments in enterprise systems.
Good understanding of contact center operations, including voice and digital channels.
Strong troubleshooting and analytical problem-solving skills in technical environments.
Excellent communication skills with the ability to work effectively across technical and business teams.
Ability to manage multiple priorities and work in a fast-paced, collaborative setting.
NICE CXone certifications are considered a strong asset.
Experience in regulated or utility industries is a plus.

Design, build, and maintain IVR call flows and routing logic using NICE CXone Studio.
Configure and manage ACD settings, skills, queues, and agent profiles to ensure optimal contact center performance.
Develop and maintain API integrations with CRM systems, payment platforms, and other web services.
Support end-to-end testing cycles across DEV, UAT, and production environments, ensuring smooth deployments.
Troubleshoot and resolve issues related to call routing, scripting, integrations, and platform performance.
Create and maintain technical documentation, including call flow diagrams and system configurations.
Collaborate with IT, Security, Business teams, and external vendors to deliver integrated solutions.
Support production operations and ensure system stability and continuity of contact center services.
Contribute to continuous improvement of contact center processes, tools, and technical standards.

View Full Description & ApplyYou'll be redirected to the employer's site