Agent bilingue, Exécution
New
CanadaFull-Time
Salary$45,900 – $76,500 CAD, plus eligibility for performance-based incentives
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Job Details
- Languages
- Fully bilingual in French and English
- Required Skills
- Microsoft Excel
Requirements
- Fully bilingual in French and English, with the ability to communicate effectively across multiple Canadian provinces.
- Solid understanding of residential mortgage lending and underwriting practices.
- Proficiency in MS Office tools (Word, Excel, Outlook).
- Strong customer service mindset with excellent interpersonal skills.
- Proven organizational and time management abilities, with strong attention to detail.
- Ability to interpret legal and financial mortgage documentation accurately.
- Comfortable working in a fast-paced, high-volume environment with shifting priorities.
- Strong team spirit and collaborative approach.
- Flexibility to work adjusted schedules during peak operational periods.
Responsibilities
- Review mortgage application files submitted by mortgage specialists to ensure completeness, accuracy, and compliance with all required conditions.
- Set up and administer new residential mortgage transactions, including processing associated financial operations and documentation.
- Respond to routine inquiries from internal partners and resolve issues efficiently while maintaining strong service levels.
- Apply sound judgment and problem-solving skills to manage workload, meet deadlines, and ensure responsiveness under time constraints.
- Support the team during peak periods and unexpected volume increases to ensure service continuity.
- Maintain strong collaborative relationships with internal departments to ensure smooth processing and exceptional service delivery.
- Identify opportunities for process improvement and contribute ideas to enhance efficiency and client experience.
- Ensure all complaints and inquiries are handled with a strong focus on customer experience and resolution quality.
- Follow all organizational policies and standards related to mortgage documentation, verification, and disbursement processes.
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