IT & Technology Decision Maker - ITSM/ESM Subject Matter Expert
P
Prolific Academic LtdIT Service Management
Work from homeContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- Data AnalysisServiceNow
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep background in IT Service Management, IT Operations, or Enterprise Service Management.
- Current or recent hands-on use of ITSM/ESM platforms such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Strong analytical thinking skills with the ability to draw on complex IT service workflows and ticketing experience.
- Exceptional written communication skills with high attention to detail.
- Ability to complete paid tasks that require one hour of uninterrupted work.
- Possession of a PayPal account for receiving payments.
Responsibilities
- Answer research questions regarding internal ticketing workflows, employee service requests, IT policy, and IT operations processes.
- Assess and respond to IT and service management scenarios such as incident escalation, ticket triage, and internal helpdesk workflows.
- Participate in structured surveys or interviews to provide domain expertise on service management practices.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand how IT functions evaluate service management platforms.
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