Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Training
RemoteContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Years of experience in a high-volume customer support, technical support, or client success role
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Years of experience in high-volume customer support, technical support, or client success.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Attention to detail for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM/helpdesk tools like Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expertise in communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with documentation tools such as Confluence, Notion, or Guru.
- Must be prepared to complete paid tasks that require one hour of uninterrupted work.
- Access to a PayPal account for payment.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions to test AI handling of edge cases, complex inquiries, and difficult customers.
- Audit AI-generated FAQ articles and macros to ensure technical accuracy and clarity.
- Annotate model responses to identify sentiment and empathy levels.
- Compare AI outputs against standard Support QA rubrics to ensure professional service standards.
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