Customer Support Representative
New
P
PalmstreetE-commerce
The right candidate must be based in Mexico., 8AM-8PM ETContractMiddle
Salary8 - 10 USD per hour
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Job Details
- Languages
- Native English speaking, writing and listening skills.
- Experience
- 2-3 years
- Required Skills
- Customer support
Requirements
- Reliable computer, smart phone and reliable high-speed internet connection.
- Excellent American English reading and writing skills.
- Native English speaking, writing and listening skills.
- 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
- Excellent technical skills – phone app technical skills are vital in this role.
- Experience working in e-commerce platforms.
- Practical experience in summarizing and optimizing SOPs.
- Strong learning ability and initiative.
- Team player who works well with others.
- Courteous and detailed written communication skills.
Responsibilities
- Respond to user inquiries on our mobile app and desktop.
- Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
- Track and record issues and data to inform the company of problems and requests for improvements.
- Contribute to the SOPs to enhance overall team efficiency.
- Collect, organize and summarize various customer cases to identify trends and potential system bugs.
- Ensure customer issues are resolved promptly through high-quality service.
- Continuously learn and adapt to new knowledge so you can provide the highest level of service.
- Perform other duties as assigned.
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