Customer Support Contractor
New
F
Fresh ClinicsE-commerce, Health-tech
Based in Mexico, Eastern or Central US business hoursContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- ShopifyMicrosoft ExcelStakeholder managementGoogle SheetsTroubleshootingData entryCustomer support
Requirements
- 3–5 years of professional experience in e-commerce, retail, or professional services.
- Hands-on experience with e-commerce platforms such as Shopify or WooCommerce.
- Strong attention to detail for pricing, data accuracy, and process execution.
- Excellent communication skills for cross-team and cross-timezone collaboration.
- Proven ability to troubleshoot and problem-solve independently in real-time.
- Comfort with spreadsheets and data management tools like Excel or Google Sheets.
- Proactive and reliable work style with clear communication of availability.
- Must be based in Mexico.
- Must have availability during Eastern or Central US business hours.
Responsibilities
- Update pricing, promotions, and product information across the e-commerce platform.
- Manage account activations and client access to ensure timely supply orders.
- Monitor store performance daily to identify and resolve operational errors or data issues.
- Execute manual data entry and system uploads as required.
- Triage incoming customer service requests and ensure fast resolution.
- Communicate proactively with internal stakeholders regarding priorities and blockers.
- Identify and recommend workflow improvements to streamline operations.
- Support promotional campaigns and product launches with accurate execution.
- Maintain documentation for processes, troubleshooting steps, and operational changes.
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