Managed Services Field Engineer
New
Based in BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional English proficiency (B2 or higher)
- Experience
- 2–4 years of experience in network support
- Required Skills
- PythonLDAPRESTful APIsNetworkingPostman
Requirements
- 2–4 years of experience in network support with strong focus on routing and switching.
- Solid understanding of unified communications, VoIP, SIP, and voice/video technologies.
- Hands-on experience with firewalls, network security, and enterprise connectivity environments.
- Knowledge of automation tools, Python, REST APIs, and Postman (preferred).
- Experience integrating AD, LDAP, and SSO authentication systems.
- Familiarity with Cisco, Juniper, Microsoft technologies or relevant certifications (a plus).
- Strong communication skills and ability to build trusted relationships with customers.
- Ability to work in flexible schedules, including overnight or weekend shifts when required.
- Professional English proficiency (B2 or higher).
- Strong problem-solving mindset, time management, and ability to work in cross-functional teams.
Responsibilities
- Ensure customer network environments are compatible with unified communications products and solutions.
- Lead technical onboarding activities, ensuring accounts are deployed within defined SLAs.
- Act as the primary technical escalation point for troubleshooting, integration, and issue resolution.
- Integrate customer systems such as cloud PBX, VoIP, SIP, and third-party infrastructure.
- Develop and support automation scripts and APIs based on customer requirements.
- Perform identity and access integrations including AD, LDAP, and SSO configurations.
- Collaborate with internal teams to ensure smooth deployment, performance monitoring, and customer satisfaction.
- Support continuous improvement through process optimization and technical enhancements.
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