Intake Coordinator
New
Based in the United StatesFull-TimeMiddle
Salary21 - 24 USD per hour
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Job Details
- Experience
- Minimum of 1 year of experience in home health or a related healthcare environment preferred. At least 1 year of experience in a customer service or patient-facing support role.
- Required Skills
- Customer serviceData entry
Requirements
- Homecare Homebase (HCHB) experience is required.
- Associate’s degree preferred.
- Minimum of 1 year of experience in home health or a related healthcare environment preferred.
- At least 1 year of experience in a customer service or patient-facing support role.
- Strong attention to detail with the ability to accurately process and manage clinical and administrative data.
- Excellent communication skills for interacting with referral sources, clinical teams, and patients.
- Ability to work effectively in a structured, fast-paced, and deadline-driven environment.
- Strong organizational and multitasking skills, particularly in managing high volumes of intake requests.
- Ability to work weekends (Saturday and Sunday coverage required) and choose between 5x8 or 4x10 schedules.
Responsibilities
- Receive, review, and process home health referrals accurately and in a timely manner, ensuring all patient and clinical information is correctly entered into the system.
- Perform basic diagnosis coding based on referral documentation and ensure data integrity within intake records.
- Coordinate patient intake workflows by applying structured communication approaches, including scripted welcome calls and standardized procedures.
- Collaborate with clinical intake teams to determine referral appropriateness and ensure proper routing of patient cases.
- Interface with external referral sources and internal teams to facilitate smooth communication and continuity of care.
- Support timely patient onboarding by ensuring all intake steps are completed efficiently and in compliance with organizational standards.
- Maintain accuracy, organization, and responsiveness in a high-volume, time-sensitive operational environment.
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