Account Director, SMB
New
Remote, United StatesFull-TimeManager
Salary140,000 - 160,000 USD per year OTE
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Job Details
- Experience
- 3 years
- Required Skills
- Project ManagementAccount ManagementStakeholder managementSaaS
Requirements
- A minimum of 3 years in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets
- A minimum of 3 years successfully managing contract renewals, meeting or exceeding against your company’s average renewal rate
- Strong bias to action and ability to prioritize multiple internal and external asks in a way that moves your business forward
- Strong organizational structure to how you approach your day-to-day plus long-term territory strategy
- An understanding of the digital shelf and how user-generated content impacts the broader brand-to-retailer ecosystem.
- The ability to navigate complex organizational structures and build consensus among diverse stakeholders, including Marketing, Sales, IT, and Procurement.
- Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives.
- A consultative approach to sales, using active listening and two-way discovery to solve customer pain points rather than just selling features.
- Strong project management skills with the ability to lead a multi-threaded sales or renewal process from initial outreach to legal signatures.
- A natural curiosity for e-commerce trends and a passion for helping brands build trust with their consumers.
Responsibilities
- Articulate the ROI of our solutions and demonstrate how our products solve specific business challenges for brands and retailers.
- Maintain an organized pipeline and provide clear, proactive updates to leadership throughout the renewal and sales cycles.
- Work seamlessly with internal teams to ensure your clients have the resources and support they need to succeed.
- Lead meaningful discovery conversations to uncover core business needs and long-term requirements.
- Build relationships across diverse departments, from collaborating with IT professionals to partnering with marketing and merchandising leaders.
- Navigate the contract process by working alongside client legal teams and our internal counsel to finalize agreements.
- Engage with executive leadership and founders to build rapport and align our solutions with their high-level business goals.
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