Senior Java Product Support Engineer
New
Colombia - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- AWSDockerSQLGCPJavaKubernetesAzureRESTful APIsLinuxNetworking
Requirements
- 4+ years experience supporting complex enterprise software solutions
- Strong ability to read and understand Java code
- Experience using Rest APIs
- Experience with testing and/or development of production quality Java based web applications
- Solid experience with Linux command line tools
- Experience with SQL databases (PostgreSQL is a plus)
- Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
- Experience with scripting languages (Python, Bash, Typescript, etc.)
- Experience with a major cloud platform like AWS, Azure or GCP
- Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
- Experience with container technology like Docker, Kubernetes or similar
- Solid English proficiency
Responsibilities
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain our Knowledge Base
- Contribute to our diagnostic tools and utilities, and create new ones
- Respond to customer inquiries via support cases, email, chat, and phone
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