Salesforce Business Analyst
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–4+ years
- Required Skills
- AgileBusiness AnalysisGitSalesforceSCRUMJiraConfluence
Requirements
- Bachelor’s degree or equivalent professional experience.
- 3–4+ years of experience as a Salesforce Business Analyst, BA/Admin hybrid, or similar CRM-focused role.
- Strong hands-on knowledge of Salesforce capabilities, including data model configuration, flows, validation rules, security concepts, and reporting tools.
- Experience working in Agile/Scrum environments using tools such as JIRA and Confluence.
- Ability to translate complex business needs into clear user stories, functional requirements, and acceptance criteria.
- Familiarity with release and deployment tools such as Git, Bitbucket/GitHub, Salesforce CLI, or change sets.
- Strong analytical and problem-solving skills with high attention to detail and a proactive mindset.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
Responsibilities
- Lead discovery sessions with business stakeholders to understand processes, pain points, and desired future-state workflows.
- Elicit, document, and validate business and functional requirements through user stories, process flows, acceptance criteria, and specifications.
- Serve as a key liaison between business and technical teams, managing scope, priorities, and expectations across Salesforce initiatives.
- Maintain and prioritize the delivery backlog, ensuring clarity, readiness, and alignment with business needs.
- Translate requirements into Salesforce solutions using configuration tools such as objects, fields, flows, validation rules, approval processes, and reporting features.
- Collaborate with developers and architects to define and support scalable solutions, including integrations and more complex technical designs when needed.
- Coordinate end-to-end delivery activities, including sprint planning support, dependency tracking, and cross-functional communication.
- Drive user acceptance testing (UAT), including test script creation, execution coordination, issue triage, and validation of fixes.
- Support release management activities such as documentation, release notes, and user communications.
- Assist with data mapping, integration requirements, and data quality initiatives across CRM workflows.
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