Lead Account Manager, Dedicated Success
New
USFull-TimeLead
Salary115,000 - 135,000 USD per year OTE
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Job Details
- Experience
- 8–10 years
- Required Skills
- LeadershipProject ManagementSalesforceCoachingAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 8–10 years of experience in account management, customer success, or related client-facing roles within a B2B or SaaS environment.
- Minimum of 5 years managing enterprise or strategic accounts with responsibility for retention and revenue growth.
- Proven experience leading or mentoring teams, with strong coaching and leadership capabilities.
- Strong understanding of post-sale lifecycle management, including onboarding, renewals, and customer adoption strategies.
- Experience managing complex, cross-functional projects in fast-paced environments.
- Proficiency with CRM systems such as Salesforce and enterprise productivity tools (Excel, Word, Outlook).
- Excellent communication, stakeholder management, and relationship-building skills.
- Strong business acumen with the ability to align customer success with revenue outcomes.
Responsibilities
- Own and grow a portfolio of high-value accounts, ensuring strong relationships, long-term retention, and revenue expansion through renewals and upsell opportunities.
- Lead the end-to-end post-sale customer journey, including onboarding, product implementation, training, ongoing support, and escalation resolution.
- Act as a team lead within the Dedicated Success function, supporting coaching, mentoring, and development of Account Managers.
- Partner with leadership to improve team performance, operational efficiency, and customer experience quality standards.
- Collaborate cross-functionally with Sales, Product, Marketing, Technology, Operations, and Finance to align customer outcomes with business objectives.
- Translate business needs into actionable product and process improvements that enhance customer value and revenue performance.
- Track account and team success using KPIs, OKRs, and revenue-focused performance metrics.
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