BMC Helix ITSM Engineer
New
Warszawa, rondo Ignacego Daszyńskiego 1/23, Berlin, Friedrichstraße 68, Bucharest, Strada Doctor Carol Davila 40, Budapest, Szabadság tér 7, Sofia, ul. "Ivan Vazov" 38, Warszawa, Country code: PLFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English B2
- Experience
- 5+ years
- Required Skills
- REST APIAzure DevOps
Requirements
- 5+ years of hands-on experience supporting and developing BMC Helix ITSM.
- Practical experience across the BMC Helix development life cycle, including Innovation Studio.
- Experience building workflows and automations within BMC Helix.
- Experience integrating BMC with external systems via REST for data ingress / egress.
- Ability to ramp up quickly in a customised, non-OOTB environment.
- Excellent written and spoken English (Upper-Intermediate and above).
- Ability to work independently and as part of a cross-functional team.
- Drive for continuous improvement.
Responsibilities
- Providing L3 / technical support for BMC Helix during ongoing operations and enhancement projects.
- Configuring and developing within BMC Helix ITSM, Knowledge and Digital Workplace.
- Building and refining workflows to automate ITSM processes.
- Working in Innovation Studio to deliver and maintain functional change.
- Improving the integration between BMC Helix and the contracting / billing system.
- Supporting the adoption of BMC's AI capabilities.
- Building and maintaining REST-based integrations with third-party systems.
- Gathering requirements from functional and process owners.
- Performing administration tasks, including onboarding of users into BMC Helix.
- Supporting documentation of technical designs and solutions.
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