Senior Technical ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal Government
United States, EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform.
- Required Skills
- AgileBusiness AnalysisSCRUMJiraServiceNow
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent.
- 5+ years of Business Analyst experience.
- 3+ years of focused experience on the ServiceNow platform.
- Experience supporting federal contracting environments (DoD, DHS, or civilian agencies).
- Hands-on experience in Agile/Scrum teams.
- Familiarity with ServiceNow ITSM and one additional module (ITOM, HRSD, SPM, or ITAM).
- Proficiency with backlog management tools (Jira, ServiceNow Agile, or Azure DevOps).
- Proficiency with process mapping tools (Visio, LucidChart).
- ServiceNow Certified System Administrator (CSA).
Responsibilities
- Facilitate client-facing workshops and structured discovery sessions.
- Convert mission-level needs into detailed user stories and acceptance criteria.
- Perform gap assessments comparing legacy workflows against ServiceNow capabilities.
- Partner with Agile Coach to develop delivery processes and SOPs.
- Own backlog quality and Definition of Ready reviews.
- Mentor junior analysts and developers.
- Conduct peer reviews of functional designs and test scripts.
- Build process maps, workflow diagrams, and data models.
- Counsel government clients on platform best practices.
- Ensure designs conform to Section 508 and FISMA/NIST controls.
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