Lead Product Manager, Enabling Platforms
New
USFull-TimeLead
Salary126,300 - 173,700 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- AgileProduct ManagementSCRUMJiraConfluence
Requirements
- 6+ years of product management experience, preferably focused on platform products, data ecosystems, or large-scale digital systems.
- Strong experience working with customer or patient interaction data across multiple channels and touchpoints.
- Background in healthcare, health tech, insurance, or other regulated industries.
- Proven ability to manage multiple concurrent initiatives in complex, matrixed environments.
- Excellent communication, storytelling, and stakeholder management skills at both operational and executive levels.
- Hands-on experience with product and collaboration tools such as Jira, Confluence, Smartsheet, and Microsoft Teams.
- Strong ability to translate strategy into execution through structured documentation and cross-functional alignment.
- Preferred experience in Agile/Scrum environments, go-to-market coordination, and healthcare product ecosystems.
Responsibilities
- Lead end-to-end delivery of enabling platform initiatives that unify interaction data and support personalized engagement strategies across marketing and service channels.
- Coordinate cross-functional product delivery across marketing, data, technology, and channel teams to ensure alignment and execution.
- Own the full lifecycle of interaction data platforms, including planning, execution, monitoring, adoption, and closure.
- Define workflows for capturing, structuring, and leveraging both structured and unstructured engagement data.
- Track KPIs such as engagement, response rates, adoption, and service quality to evaluate platform effectiveness.
- Manage delivery plans, roadmaps, RAID logs, dependencies, and risks while proactively resolving blockers.
- Facilitate cross-functional ceremonies, working sessions, and governance forums to ensure accountability and alignment.
- Develop and maintain documentation, decision logs, executive summaries, and product communication artifacts.
- Build frameworks, templates, and playbooks that improve delivery consistency and scalability across teams.
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