Customer Support Engineer
New
Los Angeles, California / Phoenix, Arizona, 9 AM to 6 pm West Coast timeFull-TimeMiddle
Salary70,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years experience
- Required Skills
- SQLHTMLCSSJavascriptJiraRESTful APIsSaaSZendesk
Requirements
- Full professional proficiency in English.
- 2+ years experience in customer-facing support for enterprise accounts.
- Proficiency in JavaScript, HTML5, CSS, and APIs.
- Proficiency with SQL and debugging tools such as Chrome DevTools.
- Proven experience supporting enterprise clients in a fast-paced, data-centric environment.
- Strong ability to explain complex technical topics to diverse audiences.
- Outstanding written communication skills.
- Experience in Web, SaaS, and SDKs is a plus.
- Familiarity with AWS, logging, monitoring tools, Jira, and Zendesk is a plus.
Responsibilities
- Provide diagnostic/troubleshooting support and technical expertise to resolve product issues.
- Respond to, resolve, and document all incoming customer cases via telephone, web, and other channels.
- Collaborate cross-functionally with Product, Engineering, and Customer Success.
- Communicate complex technical concepts to product managers, marketers, data scientists, engineers, and executives.
- Manage customer and stakeholder expectations regarding resolutions and timelines.
- Ensure Support Service Level Agreements (SLAs) are met.
- Participate in rotational on-call schedules including extended shifts, weekends, and holidays.
- Own technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations.
- Travel up to 10% of the time.
View Full Description & ApplyYou'll be redirected to the employer's site
