Senior Implementation Manager
New
B
BenepassFintech / HR Tech
U.S RemoteFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 6–8+ years
- Required Skills
- Project ManagementAgileJiraStakeholder managementSaaSAsana
Requirements
- 6–8+ years of experience in implementation, onboarding, project management, or customer-facing delivery roles, preferably in SaaS or enterprise environments
- Proven experience managing large, complex, and high-value implementations with multiple stakeholders
- Exceptional project management skills, with the ability to manage competing priorities and tight timelines
- Strong communication and stakeholder management skills, including experience working with executive audiences
- Demonstrated ability to thrive in fast-paced, evolving environments
- Highly detail-oriented and organized, with a strong sense of ownership and accountability
- Experience collaborating cross-functionally and influencing without direct authority
- Familiarity with project management tools and methodologies (e.g., Asana, Jira, Smartsheet, Agile/Waterfall hybrid approaches)
Responsibilities
- Own end-to-end implementations for a portfolio of 5–7 enterprise and strategic customers, from kickoff through go-live and handoff
- Act as the primary point of contact for customer stakeholders, including senior and executive-level partners
- Develop and manage detailed project plans, timelines, and deliverables across complex, multi-workstream implementations
- Drive cross-functional alignment across internal teams (Product, Engineering, Customer Success, Operations, etc.) to ensure successful execution
- Proactively identify and mitigate risks, managing escalations with urgency and clarity
- Lead effective, structured communication with both internal and external stakeholders, including regular status updates and executive readouts
- Ensure a high-quality customer experience, balancing speed with accuracy and attention to detail
- Continuously improve implementation processes by identifying patterns, gaps, and opportunities for scalability
- Serve as a trusted advisor to customers, guiding them through best practices and complex decision-making
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