Court Support Manager
New
A
ABC Legal ServicesLegal Services
Remote,US, Work in any time zoneFull-TimeManager
Salary54,000 - 64,000 USD per year
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Job Details
- Experience
- 3+ years of experience in legal process serving, court filing, civil process operations, or a closely related field; 2+ years of experience managing or leading teams
- Required Skills
- Data AnalysisPeople ManagementOperations ManagementRelationship managementProcess improvement
Requirements
- 3+ years of experience in legal process serving, court filing, or civil process operations.
- 2+ years of experience in direct people management.
- Ability to analyze operational data and identify trends.
- Strong relationship-building skills with court and sheriff personnel.
- Proven track record of driving team performance against KPIs.
- Ability to manage competing priorities in a high-volume environment.
Responsibilities
- Directly manage five Court Support Team Leads.
- Own and drive KPI targets across all Court Support teams.
- Build and maintain relationships with court clerks and sheriff’s offices.
- Coach leads on managing high-volume queues and prioritizing work.
- Identify and pilot AI tools to improve team efficiency.
- Deliver performance reporting to the Senior Manager of Physical Fulfillment.
- Develop and maintain training materials for court procedures.
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