Collections Specialist
New
India, US time zone alignment (EST working hours)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Data Analysis
Requirements
- 4+ years of experience in Collections, Accounts Receivable, Finance Operations, or similar roles.
- Strong understanding of invoicing, payment tracking, and end-to-end collections processes.
- Excellent written and verbal communication skills in English.
- Proven ability to manage customer escalations and negotiate payment solutions effectively.
- Experience working with international clients, preferably US-based customers.
- Strong analytical mindset with excellent attention to detail and accuracy.
- Ability to work independently in a fast-paced, target-driven environment.
- Strong problem-solving skills and a customer-centric approach.
Responsibilities
- Manage end-to-end collections processes, ensuring timely follow-up on overdue and outstanding invoices.
- Handle customer communication regarding payments, disputes, escalations, and complex billing cases.
- Coordinate with universities, student organizations, and corporate clients to secure and track payments.
- Apply incoming payments (checks, Venmo, and card transactions) accurately against invoices.
- Process discounts, refunds, and adjustments while maintaining data accuracy and financial integrity.
- Take ownership of collections reporting, tracking KPIs, and monitoring portfolio performance.
- Support continuous process improvements and proactively identify opportunities to enhance collections efficiency.
- Maintain detailed records of all collections activity and ensure proper documentation of customer interactions.
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