Build & Release Support Engineer

New

US, Multiple time zonesFull-TimeMiddle

Salary not disclosed

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Job Details

2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software engineering roles with strong CI/CD exposure.
Strong hands-on experience with CI/CD systems such as Jenkins, GitHub Actions, GitLab CI, or similar platforms.
Solid understanding of build tools and workflows including Maven, Java-based builds, dependency management, and artifact handling.
Experience with software supply chain tools such as JFrog Artifactory, Nexus, or similar systems.
Strong troubleshooting skills across Linux/Unix environments, including command-line proficiency and scripting (Python or Bash).
Experience working with containerization and orchestration technologies such as Docker and Kubernetes.
Familiarity with deployment orchestration tools such as Spinnaker or equivalent CI/CD release systems.
Strong communication skills with the ability to clearly document issues, incidents, and technical resolutions.

Provide frontline technical support for CI/CD and build systems, handling incoming Slack requests and ticket queues.
Diagnose and troubleshoot build and release failures across tools such as Jenkins, GitHub Actions, Maven, Java build systems, Docker, Artifactory, and Spinnaker pipelines.
Investigate complex software delivery issues, identifying root causes related to configuration, dependencies, infrastructure, or pipeline orchestration.
Manage incident response activities by gathering logs, reproduction steps, and system context.
Escalate issues only after thorough investigation, ensuring clear documentation and structured analysis.
Maintain and continuously improve internal documentation, FAQs, and knowledge articles.
Collaborate with engineering and platform teams to improve CI/CD reliability, tooling performance, and overall developer experience.

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