Build & Release Support Engineer
New
United States, multiple Americas time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- DockerPythonBashGitJenkinsKubernetesMavenLinuxGitHub Actions
Requirements
- 2–5 years of experience in DevOps, Build/Release Engineering, SRE, or software development roles.
- Strong hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
- Solid understanding of build systems like Maven or Gradle and software supply chain workflows.
- Proficiency with Git, Linux/Unix command line, and scripting (Python and/or Bash).
- Experience working with container technologies such as Docker and Kubernetes.
- Familiarity with artifact repositories (e.g., Artifactory, Nexus) and deployment orchestration tools like Spinnaker.
- Strong troubleshooting mindset with the ability to resolve or isolate complex technical issues independently.
- Excellent written and verbal communication skills, with the ability to support developers in real time.
Responsibilities
- Provide frontline support for CI/CD and build systems by triaging and resolving issues related to pipelines, dependencies, configuration, and deployments.
- Investigate and troubleshoot complex build and release problems across tools such as Jenkins, GitHub Actions, Maven, Docker, and Artifactory.
- Support software delivery workflows by diagnosing incidents, identifying root causes, and guiding engineers through resolution steps.
- Manage concurrent Slack-based conversations and ticket queues while maintaining accuracy, responsiveness, and prioritization.
- Handle escalation processes by performing thorough analysis, collecting relevant logs, and preparing detailed handoffs for downstream teams.
- Contribute to documentation by creating FAQs, troubleshooting guides, and reusable knowledge resources for recurring issues.
- Continuously improve build and release support processes to reduce friction and increase developer efficiency.
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