Call Center Licensed Triage Consultant II
New
United StatesFull-TimeSenior
Salary52,000 - 94,000 USD per year
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Job Details
- Languages
- English
- Experience
- Minimum of one year of related professional experience
- Required Skills
- Microsoft Office
Requirements
- Master’s degree in Social Work, Psychology, Marriage and Family Therapy, Counseling, or a related behavioral health field.
- Current, valid, unrestricted independent clinical counseling license (C licensure).
- Minimum of one year of related professional experience.
- Strong crisis assessment, risk identification, and de-escalation skills.
- Knowledge of mandated reporting requirements.
- Proficiency in Microsoft Office applications and electronic documentation systems.
- Strong typing skills and ability to navigate multiple systems.
- U.S. citizenship and fluency in English.
- Ability to pass criminal history, fingerprint background checks, and credential verification.
- Ability to maintain suitability investigation and clearance.
- Access to a quiet, private workspace and hard-wired high-speed internet.
Responsibilities
- Serve as the senior Triage Consultant, providing leadership support, guidance, and assistance with complex and high-risk cases.
- Conduct comprehensive assessments of member needs across Employee Assistance Program (EAP) and work-life domains.
- Respond to high-volume telephonic and chat contacts in a 24/7 call center environment.
- Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.
- Research, coordinate, and provide accurate referrals, resources, and educational materials.
- Perform follow-up contacts and complete mandated reporting.
- Document all interactions thoroughly and accurately in electronic systems.
- Support training and mentorship of other Triage Consultants.
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