Global Support Analyst
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsTechnical supportServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- 2+ years of experience in technical support, IT operations, or systems administration
- Working knowledge of SQL for data validation and analysis
- Experience with Windows Server environments and basic system monitoring
- Understanding of system integrations, APIs, and file-based data flows
- Experience coordinating tasks or small technical projects across teams
- Familiarity with scripting (PowerShell, batch, or SQL) for automation or analysis
- Strong communication skills in English, both written and spoken
- Ability to manage multiple priorities independently in a remote environment
Responsibilities
- Plan and execute small-scale software upgrades in hosted customer environments
- Coordinate upgrade schedules with Cloud Operations and customer stakeholders
- Validate system readiness and post-upgrade functionality using technical checklists
- Lead cross-functional mini-projects involving Engineering, QA, Security, and Data teams
- Collaborate on problem management follow-ups and root cause tracking
- Identify gaps in monitoring and improve alerting configurations and dashboards
- Perform proactive system health checks and recommend remediation actions
- Support Tier 1 and Tier 2 teams in identifying unmonitored application signals
- Maintain and improve knowledge base documentation and operational runbooks
- Execute operational tasks outside the ticket queue that enhance support efficiency
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