Customer Success Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementStakeholder management
Requirements
- Experience managing enterprise or complex customer accounts in healthcare, health tech, or a related industry.
- Strong relationship-building and stakeholder management skills, including engagement with executive-level clients.
- Proven ability to manage escalations, navigate ambiguity, and drive outcomes through influence rather than direct authority.
- Excellent communication, organizational, and problem-solving skills with strong business judgment.
- Ability to coordinate across multiple internal teams and ensure structured resolution of customer issues.
- Healthcare industry experience is strongly preferred.
- Strong ability to manage competing priorities in a fast-paced, matrixed environment.
Responsibilities
- Manage multiple complex health plan accounts as the primary point of contact, ensuring strong relationships and consistent engagement across the customer lifecycle.
- Coordinate cross-functionally with engineering, product, and internal support teams to drive issue resolution and ensure accountability through completion.
- Handle escalations with professionalism and urgency, navigating difficult conversations and maintaining trust with senior client stakeholders.
- Monitor account health, proactively identifying risks, resolving issues, and ensuring customer satisfaction and retention.
- Identify opportunities for expanded value and deeper engagement across existing accounts.
- Act as the internal voice of the customer, ensuring feedback and priorities are clearly communicated across teams.
- Track complex issues and ensure structured follow-through in a matrixed environment.
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