Enterprise Customer Success Manager
New
Full-Time - Remote - USFull-TimeMiddle
Salary70,000 - 75,000 USD per year
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Job Details
- Required Skills
- Account ManagementRelationship managementData managementCustomer Success
Requirements
- Technical acumen with MariaDB features, architecture, and common use cases
- Experience supporting customers in the public sector
- Ability to develop and maintain C-Level relationships
- Ability to deliver custom ROI analysis
- Comprehensive understanding of customer success principles
- Excellent time management and organization skills
- High attention to detail
- Professional demeanor and interpersonal skills
Responsibilities
- Support and engage with customers throughout all stages of their customer lifecycle
- Guide new customers through onboarding for MariaDB deployments
- Formulate an ongoing meeting cadence with the assigned portfolio
- Understand customers' data management strategies
- Address customer experience issues and assist as an escalation point
- Collaborate with Sales Engineers and Professional Services for upgrades/migrations
- Conduct regular business reviews and showcase value
- Manage and improve customer health, engagement, and value realization
- Coordinate with Account Executives for growth and retention
- Communicate customer needs and act as a customer champion
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