Customer Service Representative
Portugal, Lisbon / Czech Republic, Prague / Hungary, Budapest / Slovakia, Bratislava / Bulgaria, Sofia / Greece, Athens / Croatia, Zagreb / Estonia, Tallinn / Riga, Latvia / Serbia, Belgrade / Slovenia, Ljubljana, Willing to work weekends and irregular hours which will include night shiftsFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English and Dutch
- Experience
- 1+ years
- Required Skills
- Artificial IntelligenceTechnical supportCustomer support
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong IT proficiency and ability to handle moderately technical customer queries
- Exceptional written communication skills and active listening ability
- Ability to multi-task
- Prioritize
- Manage time effectively
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- Fluent in English and Dutch
- Willing to work weekends and irregular hours including night shifts.
Responsibilities
- Handle high volumes of live chat and support tickets across assigned language queues
- Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- Provide accurate
- Valid
- Comprehensive information on platform features
- Products
- Processes
- Manage complaints
- Provide proper solutions and options within time limits
- Follow up to secure resolution
- Follow communication procedures
- Guidelines
- Policies
- Support feedback collection and participate in AI bot validation and testing.
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