Coordinator I, Client Experience
New
Remote work flexibility within the United States.Full-TimeEntry
Salary50,000 - 66,974 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- Bachelor’s degree in Business, Communication, Science, or related field, or equivalent experience with relevant industry background.
- 2+ years of experience in IRB, clinical research, healthcare, or a related regulated environment.
- Strong understanding of IRB processes, FDA and OHRP regulations, and informed consent standards preferred.
- Excellent communication and interpersonal skills with a strong focus on customer service and relationship management.
- Ability to evaluate situations, apply sound judgment, and escalate appropriately when needed.
- Proficiency with Microsoft Office and familiarity with CRM or client management systems.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
- Ability to work independently in a remote environment while maintaining strong collaboration with teams.
Responsibilities
- Serve as a primary point of contact for IRB clients, providing timely, accurate, and high-quality support throughout the client lifecycle.
- Support onboarding, training, and system demonstrations to ensure effective use of IRB platforms and processes.
- Apply working knowledge of IRB requirements, including submission standards and regulatory guidance, to assist clients effectively.
- Document, track, and analyze client interactions and feedback to support continuous improvement initiatives.
- Collaborate with internal teams to resolve client issues, escalate concerns when needed, and ensure timely resolution.
- Participate in process improvement discussions and contribute ideas to enhance client experience and operational efficiency.
- Support project work and additional assignments related to client experience and service delivery optimization.
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