Social Media Community Manager
T
TruePoint CommunicationsPublic Relations
Location: United States, non-traditional work hours, including daytime, nights, weekends, and holidaysContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
Requirements
- Minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.
- Excellent social media skills.
- Experience utilizing customer experience platforms.
- Excellent interpersonal skills, including interacting professionally with client executives and teams.
- Excellent communication and presentation skills, both written and verbal.
- Strong critical thinking and analytic skills.
- Detail-oriented, organized, caring, innovative, proactive, and data-driven.
- Team player and a collaborative problem-solver.
Responsibilities
- Conduct community management, identify trends, and engage with the brand audience.
- Identify, flag, and engage on trending topics and reputational issues.
- Document and monitor additional activity as requested.
- Create error-free messaging and real-time content to support clients' social media goals.
- Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
- Work with enterprise publishing and listening tools.
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