Bilingual Call Center Agent
A
AnswerHeroCustomer Service
Pennsylvania, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Required Skills
- Customer serviceActive listening
Requirements
- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy and active listening skills
- Professional telephone manners
- Attention to detail
- Ability to type accurately while on a call
- Reliable internet connection
- Dedicated workspace
- Dependability and consistent attendance
- Availability to work at least one weekend day
Responsibilities
- Answer inbound calls promptly and professionally on behalf of business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Follow client-specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
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