Admissions Concierge
New
S
SuperStaffEducation
PhilippinesFull-TimeEntry
Salary36,000 - 40,500 PHP per month
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Job Details
- Languages
- English
- Required Skills
- Microsoft DynamicsCustomer serviceData entryCRM
Requirements
- Strong written and verbal communication skills in English
- Experience in a customer-facing role
- Experience using CRM platforms
- Bachelor’s degree preferred
- Warm, approachable, and customer-focused
- Organized with strong attention to detail
- Adaptable, proactive, and solutions-driven
- Trustworthy with a high level of integrity
Responsibilities
- Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media
- Provide clear, accurate, and helpful information to prospective parents
- Understand parent needs and concerns, and share insights with internal teams
- Maintain accurate records in Microsoft Dynamics CRM
- Track and update inquiry data to support reporting and analysis
- Collaborate with Admissions and Parent Engagement teams to meet enrollment goals
- Assist parents in scheduling campus tours, trials, and events
- Coordinate with campus teams to ensure a smooth visit experience
- Assist with administrative tasks and ongoing projects
- Contribute to improving processes and overall parent experience
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