Bilingual Health Educator
New
S
Snow CompaniesPharmaceutical Biotechnology
This is a fully remote position., evenings and weekends and will have varied shiftsFull-TimeEntry
Salary22 USD per hour
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Job Details
- Languages
- English and Spanish
- Experience
- Three years related experience and/or training
- Required Skills
- Problem SolvingMicrosoft OfficeHIPAA
Requirements
- Bachelor’s degree or three years of related experience
- Fluent in English and Spanish
- Basic computer skills including database data entry
- Previous experience with patient communication
- Understanding of call center operation and troubleshooting
- Working knowledge of MS Office
- Ability to work evenings and weekends
Responsibilities
- Successfully listen to callers on the educational support line
- Closely follow written scripts, FAQs, and resource documents
- Understand patient privacy laws (HIPAA)
- Maintain disease knowledge and sensitivity
- Collaborate to keep other departments informed of call totals and issues
- Participate in ongoing training and monitoring
- Effectively communicate with managers, clients, customers, mentors, and the public
- Multitask in a high-pressure environment
- Read and comprehend pharmaceutical/biotechnology industry documents
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