- Successfully listen to callers on the educational support line
- Closely follow written scripts, FAQs, and resource documents
- Understand patient privacy laws (HIPAA)
- Maintain disease knowledge and sensitivity
- Collaborate to keep other departments informed of call totals and issues
- Participate in ongoing training and monitoring
- Effectively communicate with managers, clients, customers, mentors, and the public
- Multitask in a high-pressure environment
- Read and comprehend pharmaceutical/biotechnology industry documents
Problem SolvingMicrosoft OfficeHIPAA