Customer Success Specialist
Remote - EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Mandarin
- Experience
- 2+ years
- Required Skills
- Account ManagementCustomer Success
Requirements
- 2+ years of experience in customer success, account management, or logistics customer-facing operations.
- Bachelor’s degree or equivalent experience in business or related field.
- Fluent in English and Mandarin.
- Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
- Exposure to global customers and an understanding of international markets is desirable.
Responsibilities
- Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals.
- Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns.
- Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately.
- Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels.
- Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.
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