Disability Case Manager
New
CanadaFull-TimeMiddle
Salary51,975 - 86,625 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required.
Requirements
- College or university degree in a healthcare program or equivalent work experience.
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
- Knowledge of disability management and/or group benefits.
- Background in a health-related field.
- Comfortable and skilled in handling both incoming and outgoing calls.
- Excellent organizational and prioritization skills.
Responsibilities
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution ready.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.
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