Account Manager / Customer Success Manager (Jewellery)
New
F
Fresh PrintsJewellery Manufacturing
Location: India (remote), US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Problem SolvingAccount ManagementCustomer Success
Requirements
- Excellent written and spoken English
- Strong comprehension and ability to communicate clearly with US customers
- 2+ years of experience in customer success, account management, or operations
- Highly organized and detail-oriented
- Tech-savvy and quick to learn new systems
- Strong problem-solving and ownership mindset
- Comfortable working US business hours
Responsibilities
- Manage inbound customer requests for custom jewelry pieces
- Serve as the primary point of contact for assigned accounts
- Communicate directly with customers via email, phone, and messaging platforms
- Review customer submissions and identify missing or unclear details
- Translate customer needs into clear, actionable internal instructions
- Coordinate with CAD, production, and operations teams
- Track order progress from design to manufacturing to delivery
- Follow up on pending approvals, missing inputs, or stalled orders
- Maintain accurate notes and updates in internal systems
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