QA & Training Supervisor
New
P
PavagoCustomer Service
Mexico. Colombia. Brazil, CST HoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- DocumentationCoachingReportingTrainingQuality Assurance
Requirements
- Experience in Quality Assurance
- Experience in Coaching
- Experience in Training
- Experience in Call Center Operations
- Experience in Customer Service Leadership
- Proven experience in high-volume support environments
- Fully bilingual (English/Spanish)
- Strong communication and feedback delivery skills
- Strong organizational and documentation skills
Responsibilities
- Review and evaluate agent calls and customer interactions.
- Conduct structured coaching sessions and deliver actionable feedback.
- Develop and maintain training materials, SOPs, and QA documentation.
- Create and own onboarding programs for new hires.
- Prepare QA reports, coaching summaries, and performance dashboards.
- Manage QA review cycles and training schedules independently.
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