Senior Creator Ecosystem Manager
New
AsiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5–8+ years
- Required Skills
- SQLBlockchainData analytics
Requirements
- 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
- Deep understanding of crypto, blockchain, and Web3.
- Experience managing moderation teams and vendor relationships at scale.
- Strong policy-writing and decision-making skills under ambiguity.
- Data-driven; comfortable with dashboards, SQL, and operational metrics.
- Fluent English (verbal & written).
Responsibilities
- Design, maintain, and iterate on platform content policies and community guidelines.
- Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
- Drive policy enforcement frameworks — balancing automation with AI review.
- Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
- Optimize moderation workflows and quality assurance processes.
- Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.
- Monitor emerging threats and abuse patterns across the platform.
- Lead incident response for high-severity content violations and crisis scenarios.
- Develop escalation protocols and cross-team coordination mechanisms.
- Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
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