Client Support Tier 1 - Sr Associate I
New
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary34,800 - 50,600 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in technical support
- Required Skills
- Problem SolvingTroubleshootingTechnical support
Requirements
- 2+ years of experience in technical support
- 1+ year(s) of experience with troubleshooting software or hardware issues
- 1+ year(s) of experience providing phone or remote support
- 1+ year(s) of experience using ticketing systems for support
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
- Strong problem-solving skills
Responsibilities
- Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
- Troubleshoot and diagnose technical problems, guiding clients through solutions.
- Escalate complex issues to higher support tiers when necessary.
- Document client interactions and solutions provided to ensure accurate records.
- Collaborate with internal teams to improve support processes and client experiences.
- Maintain a strong understanding of Fiserv products to effectively assist clients.
View Full Description & ApplyYou'll be redirected to the employer's site
