Service Dispatch Coordinator
New
C
CyberSheathCybersecurity IT Services
United States - Remote, Monday - Friday 8:00 AM - 5:00 PM Pacific (11:00 AM - 8:00 PM Eastern)Full-TimeMiddle
Salary45,000 - 65,000 USD per year
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Job Details
- Experience
- 1-3 years of customer service experience
- Required Skills
- Communication SkillsCustomer serviceTroubleshootingActive listening
Requirements
- Excellent customer service skills (telephone, communication, active listening)
- Prior experience in a Managed Services environment
- Knowledge of support tools and techniques
- Ability to match proper technical resources to technical issues
- Positive attitude and self-motivation
- Ability to work in a team and communicate effectively
- Fast and accurate typing skills
- 1-3 years of customer service experience
Responsibilities
- Coordinate the schedules of remote and field technical resources
- Create and assign service requests as they arrive through phone, email, or other means
- Escalate support tickets related to technical solutions
- Organize technician schedules for efficiency and productivity
- Communicate with customers regarding incident progress and outages
- Act as a point of contact for clients
- Monitor open service tickets and escalate to ensure SLA compliance
- Report IT Support resource utilization and task completion
- Ensure prompt entry of time and expenses
- Support end-users in same-call resolution
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