Dynamics 365 Customer Service Engineer/System Administrator
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years of experience in Tier 2 support with a strong focus on Dynamics 365 Customer Service (CRM).
- Required Skills
- CRMServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Minimum of 2 years of experience in Tier 2 support with a strong focus on Dynamics 365 Customer Service (CRM).
- Strong hands-on experience with Dynamics 365 configuration, troubleshooting, and system integration.
- Solid understanding of ITIL processes and experience using service management tools such as ServiceNow.
- Strong analytical, diagnostic, and problem-solving skills in enterprise IT environments.
- Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users.
- Ability to work independently while collaborating effectively within cross-functional teams.
Responsibilities
- Provide Tier 2 support for Dynamics 365 Customer Service users, including troubleshooting, access management, issue resolution, and escalation handling when required.
- Diagnose and resolve complex issues across Dynamics 365 applications, modules, configurations, and system integrations.
- Support system administration tasks, including configuration, customization, and ongoing platform maintenance.
- Maintain detailed documentation of support processes, incident resolution steps, and technical solutions to ensure operational consistency.
- Collaborate with cross-functional teams and stakeholders to ensure effective service delivery and timely issue resolution.
- Stay current with Dynamics 365 updates, features, and best practices to continuously improve platform support and performance.
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