Senior Support Engineer
New
R
Redpanda DataAI Infrastructure
Australia, follow the sunFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- PythonBashKubernetesLinuxDistributed Systems
Requirements
- 3+ years of experience in L3 support of enterprise products.
- Significant focus on distributed systems.
- Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed).
- Experience with deploying and troubleshooting applications in Kubernetes.
- Strong experience with public cloud providers and containerization.
- Proficiency in bash scripting and/or Python.
- Willingness to participate in an on-call rotation.
- Excellent written communication skills.
- Experience using AI tooling to automate repetitive tasks or enhance troubleshooting.
Responsibilities
- Be the primary face of our organization to our customers to ensure we meet and/or exceed customer expectations on the Redpanda operation.
- Work with engineering to drive and solve customer challenges from creation through resolution.
- Partner with product engineering groups on periodic root cause analysis on customer issues.
- Distill lessons learned for the rest of the organization.
- Build tools & services to create and improve support infrastructure.
- Participate in on-call rotations to follow the sun in support of our customers.
- Ensure customer satisfaction through strong relationships with our Customer Success team.
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