Customer Service Representative
New
Located in the United States or Puerto Rico, CST, ESTFull-TimeEntry
Salary42,640 USD per year
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Job Details
- Required Skills
- Communication SkillsAnalytical SkillsCustomer service
Requirements
- Experience in a customer service or contact center environment
- Excellent oral and written communication skills
- Strong decision-making and analytical abilities
- Demonstrated telephone skills
- Reliable attendance and flexibility to work various shifts
- Proficient in computer systems and keyboarding
- Strong interpersonal skills
- Capability to multitask
- Access to a high-speed internet connection
- Located in the United States or Puerto Rico
Responsibilities
- Handle inbound calls in a fast-paced environment
- Deliver excellent customer service for routine and complex inquiries
- Research and analyze incoming inquiries using relevant systems
- Make outgoing calls to gather information
- Stay current on company, industry changes, and regulations
- Utilize service recovery techniques for customer retention
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